100Credit launched the first low-cost robot that reportedly collects debts over the phone. The robot will serve as AI payment assistance in paying bills over the phone.
China's debt collector robot proves that machines can now work 90% as efficient as a human being. superpower China has created another artificial intelligence breakthrough. They have created another intriguing invention. 100Credits created the latest robot that collects debts with almost similar accuracy with a human collector.
It is reported that the technology can work comparable to its human counterpart at a rate of 90 percent in collecting bad debts. 100Credit is a big data platform company and their robot was called "Little !00Credit".
In this new technology, a robot calls up a borrower and helps them pay their debts like humans do.
The report indicated that the robot has four modules Speech Recognition (ASR), Semantic Understanding, Speech Synthesis (TTS) and dialogue management. The four-voice identifying modules can understand the context of the conversation, analyze caller's sentiments, it can also understand the external call feedback time with an accuracy of up to 90% and other functions.
It can also identify customer's interruption problems during a conversation. It also gives timely feedback and can understand user's intention at an accuracy of around 80 percent.
It can modulate its voice and manage a conversation. It can be compared to the Google assistant or Amazon's Alexa that could communicate like humans. It is, however, more advanced since it can communicate better than its counterparts.
It uses almost similar technology to most AI driven machines like deep learning, reinforcement learning, and knowledge graphs.
According to the Forbes, it is a puzzling how debtors often pick up the phone when the robot dials. It is reported that the robot is able to learn debtor's demands and updates its system so that they can handle the same scenarios in next calls. The robot can also perform analysis of caller's emotion and can actively respond to the situation.
The smart collection robot was released on August 9, 2018. It was developed under the leadership of Dr. Li a tenured professor at the American University of Notre Dame.
According to the report, the robot has a precise and large scale-automatic speech recognition technology that can understand the call feedback in time with a 90% accuracy rate.
The robot is designated to shift debt collection from a labor-intensive state to a technology drive one. It was aimed at assisting manual debt collection and to help the short-aged efficiency collection of the financial institutions in the country.
