The global health crisis caused by COVID-19 forced the world to lock down, and working from home offers the best chance of avoiding infection and remaining productive. With millions performing work online, Zoom saw its popularity shoot up. But at the same time, the communication app has become a target by cyberattacks.
The overnight surge of Zoom is understandable as the platform is powerful. It is now the go-to tool for calls, webinars, and virtual meetings. As the coronavirus pandemic limited mobility, Zoom emerged as the best way for schools, businesses, and governments to continue functioning.
The last check showed the platform attracts 13 million active users per month and the numbers soared when the lockdown started, according to The Hacker News. But with the benefits come the threats because hackers have taken notice of how widespread the use of Zoom has become.
"The recent, staggering increase [of Zoom domains] means that hackers have taken notice of the work-from-home paradigm shift that COVID-19 has forced, and they see it as an opportunity to deceive, lure, and exploit," the report quoted the recent note issued by online security specialist Check Point.
The firm advised users to be extra careful when using the application and reminded that "each time you get a Zoom link or document messaged or forwarded to you, I'd take an extra look to make sure it's not a trap."
It should be noted that apart from attracting malware, Zoom has other vulnerabilities as well. Hackers can hijack a webcam using the app and join a meeting uninvited, which the app developer has addressed by updating the platform's security protocols. For instance, the app now requires a default password for every meeting and participants must knock or provide the meeting ID manually to gain entry.
To take advantage of these enhanced security measures, users are encouraged to get the app updates once they become available and this is true for Android, iOS, and the Windows environments.
There is no need, however, to stick with Zoom for some users worried about security concerns. There are alternatives out there, free and with subscription, that can be considered, according to The Verge.
The most notable of the lot are the applications from Cisco, Google, and Microsoft. To be sure, these companies bring credibility with them and a higher level of security for their communication apps.
Microsoft's Skype, for example, is a long-time favorite and boasts of powerful features that mostly replicate what Zoom can do.
Google's Hangouts might sound a little ancient but for users wanting straightforward functions, the service is more than decent. Take note that for a classic offering, Hangouts can accommodate an online conference of up to 10 participants.
Lastly, Cisco's Webex is designed primarily for business use. The app provides more options on the paid version but the free edition is ready to serve most needs - no time during meets and up to 100 participants can join in.
