Tesla Model 3 Owners who aim to perform basic troubleshooting or maintenance without going to the service centers can now do so. Tesla released a DIY Maintenance Manual on their website titled “Do It Yourself” outlining some basic procedures that Model 3 owners can follow. This also comes with instructions on some new updates on emergency customer service and ordering spare parts from Tesla.
Earlier this year, Tesla CEO Elon Musk said that customer service would be Tesla’s number one priority. Therefore, Tesla announce a series of initiatives aimed at improving services, including the Tesla Model 3 DIY Maintenance Manual. The Manual includes tasks ranging in complexity from a basic pairing of a Bluetooth phone to advance stuff like calibrating the windows of Model 3 or replacing its wiper blades.
The instructions are clear and packed with useful pictures and GIFs that will help Tesla Model 3 owners avoid the service center. Some procedures that needs to be very specific and can be hard to deal with like replacing the cabin’s air filter is now easier with the manual info at hand. This task in particular is popular with Model 3 owners because most are concern with air pollution. Tesla even provide extra filters than any other cars in the market to protect drivers from the damaging effects of poor air quality.
This is why we put extra filters in all Tesla cars. S & X even have hospital operating room grade HEPA filters. https://t.co/RFHfS97R8N — Elon Musk (@elonmusk) May 17, 2019
Another customer service initiative of Musk is the software update that allows the Tesla Model 3 the detection of certain problems even before it goes out of hand and then automatically call a crane and roadside attention before the vehicle stops. Musk argues that drivers may cancel this service if they believe it is not necessary, but Tesla wants automatic emergency services and repairs to be automatic, allowing owners to maintain their Model 3 better and avoid going to Tesla service centers.
The owner of Model 3 will receive a "request for review" on the screen of his car informing the owner of the problem that their Tesla Model 3 might encounter. The owner can then simply choose to ignore or choose to proceed, and the car will automatically transact with emergency or roadside assistance.
The Tesla Model 3 can also call Tesla’s customer service and automatically request spare parts that were diagnosed needed. A recurring problem with Tesla's customer service was the lack of repair parts; but the brand wants to solve it by making the request for the spare parts automatic and beforehand, and that it comes from the same car, which will make the diagnosis itself.
