Singapore Airlines is investigating a complaint, lodged by a passenger, who allegedly found a tooth in a meal that was served to him during flight. The passenger was identified as Bradley Button, an Australian citizen who was traveling from Wellington to Melbourne when the incident took place on Feb. 26.
According to The Straits Times, Mr. Button boarded Singapore Airline's flight SQ248 that was bound to Melbourne on Tuesday. He just visited a friend in Wellington and expecting a short trip home and it was supposedly a short trip. However, because of a gross incident during flight, he stayed a bit longer at the airport to lodge a complaint against the said carrier.
Based on Mr. Button's narration, he was he was served a meal of rice and a side dish. While chewing, he allegedly heard a crunch so he spat it out. Upon close inspection, he was horrified to find a thing that he assumed to be a human tooth but he said that attendant insisted it was just a small rock.
The passenger took photos of the object and visually, it really looks like a tooth. Due to the incident, he said that Singapore Airlines gave him AUS$75 worth of voucher that he can use for purchase of duty-free items.
Mr. Button declined to comment further when he was contacted by the paper. He reasoned that he already filed a complaint and wants to give the airline a chance to solve the situation.
"As I have now lodged a formal complaint with the airline, I do not wish to comment further, providing them with an opportunity to resolve this situation," he said.
For SIA's part, the airline's spokesperson told Channel News Asia, "Singapore Airlines is aware that a customer traveling on flight SQ248 from Wellington (Australia) to Melbourne on Tuesday, Feb 26, found what appeared to be a foreign object in their meal."
Singapore Airlines confirmed that it is investigating the case and the object found by Mr. Button was already submitted for testing and analysis. The carrier company also apologized for the inconvenience that the incident had caused to the passenger.
"Once the results of the analysis are known we will determine what the most appropriate course of action to take is," the spokesperson said. "We expect all of our meals to meet a consistently high standard and we are disappointed in this discovery."
