A class-action lawsuit was officially filed last week against Nintendo of America. The lawsuit was in response to the alleged Joy-Con drifting issues that had hampered gaming experience on Nintendo's flagship console, the Switch.
At the time of filing, Nintendo did not issue any statement. Recently, the Japanese company finally addressed the issue of the Joy-Con controller and had also released a statement about it. The statement explained that Nintendo is aware of the problem through numerous reports, and it asks its users to access the company's support webpage for assistance.
The statement reads, "At Nintendo, we take great pride in creating quality products, and we are continuously making improvements to them. We are aware that some Joy-Con controllers are not responding correctly. We want our consumers to have fun with Nintendo Switch, and if anything falls short of this goal we always encourage them to visit http://support.nintendo.com so we can help."
The lawsuit against Nintendo was filed by law offices of Chimicles, Schwartz Kriner & Donaldson-Smith (CSK&D). The lawsuit is about the alleged defects in the Nintendo Switch controllers. The firm is asking Nintendo Switch owners experiencing the same issues to contact their attorneys.
The so-called "Joy-Con drift" issue is a problem encounter by many Switch owners and has been persistent for several months now. The issue revolves around the analog sticks of the controllers that random move around with the user giving any input or command into it. The same issue happens even if the controllers are not being held by the user.
At first, some users reported that the issue only affects the left Joy-Con controllers. However, as time passes, users started to complain that the same issue already affected their right controllers.
According to The Verge, there are two possible reasons why the Joy-Con controllers behave the way they do. A certain percentage of affected users blame it on either debris or dust that managed to enter the controller. Some users disassembled their controllers and found out that its contacts, probably due to excessive and repetitive use, have already worn out.
Nintendo has yet to address the issue fully. The company has also yet to confirm what causes it or whether it plans to release a fix or workaround. Without the company officially clarifying what causes these issues, users will still be in the dark and at the mercy of Nintendo when to release the fix.
