People who have Apple devices are fully aware that the best way to resolve problems on their machines is to have them checked by authorized Apple technicians. There are third-party groups who can also do this, cheaper but risky.
Now, Apple may be putting a stop to all this. A document obtained by Motherboard reveals that Apple’s proprietary diagnostic software will render the machine inoperative unless a proper system configuration software is run after parts of the system are replaced. This, however, applies only to computers with the T2 security chip, something present in the 2018 MacBook Pro and the iMac Pro.
As far as the MacBook Pro, this affects instances where the parts to be replaced cover its display assembly, logic board, top case (i.e. keyboard, touchpad, and internal housing) and Touch ID. For the iMac Pro, it should apply once the Logic Board or flash storage is replaced.
Hence, MacBook or iMac owners will be left with no recourse but to eventually bring their machines to an authorized Apple store for service. The good news is that their device will still be operable once someone from Apple’s end runs diagnostic software called Apple Service Toolkit 2, Mac Rumors said.
Depending on how one cares for their MacBook or iMac, this unforeseen tactic can draw cheers or jeers. Cheers in the sense that it helps monitor and ensure that their machines remain authentic and bad news for those who are wary of paying huge amounts to keep their Apple machines up and working.
This will be the scenario for now although most are expecting technicians to find a workaround at some point. Seeing that happen could take time considering Apple Service Toolkit and Apple Service Toolkit 2 are available only to persons working at Apple-authorized service facilities.
The move by Apple is expected to draw mixed reactions since it does go against the “Right to Repair” legislation. This bill requires device manufacturers to make repair parts, tools, repair guides, and diagnostic software available to the public, something the Cupertino company is against.
Indirectly, Apple may be going a bit overboard when it comes to controlling what customers can do with their devices. With lesser options on addressing MacBook and iMac problems, they are clearly depriving consumers the freedom to opt for cheaper alternatives despite risks of voiding the warranty or creating further damage to their computers.
Apple has yet to comment on this issue. All one can do right now is hope for the best and pray that their MacBook Pro or iMac Pro does not act up or go on the blink.
