It appears that Apple is not the only manufacturer that has problems with its flagship devices. Fresh reports from several sources claim that Google's newest handset is experiencing certain errors. Just recently, users seem to be complaining that their devices are encountering various issues. These reportedly range from call quality, microphone malfunctions, unusually long connection times, and more. Both The Pixel 3 and 3 XL are supposedly affected and a resolution is currently unavailable.
Additional details confirm that the issues are not limited to certain models from specific carriers. It looks like that the problem is widespread as owners post their complaints on the official Google product forums as well as on Reddit, according to an article from Android Police. Moreover, users from other countries are also reporting the same thing.
Equally important, there are also reports that claim calls made on both cellular and Wi-Fi networks are affected. The only workaround that is currently being tested requires users to disable Enhanced or Advanced carrier calling features. Technicians speculate that the VoLTE feature that purportedly improves voice quality is to blame. Unfortunately, only a few individuals confirmed that the solution works for their units. Meanwhile, the majority of Google Pixel 3 and 3 XL owners continue to experience the same thing even after they follow the instructions indicated by the temporary fix.
The search company has yet to issue an official statement regarding the problem, while others encourage owners to request for a warranty replacement. However, there are cases wherein some individuals are already on their fifth RMA unit but still, experience the same issues. For those willing to try various methods to fix their handsets, a guide from The Droid Guy details multiple ways to hopefully allow the device to function properly.
Before attempting any of the following procedures, Google Pixel 3 and 3 XL owners should make sure that it is running the latest software. There is a likelihood that the call quality and connectivity issues are software related. Therefore, an update might be available to upgrade the firmware into the most stable build. Check to see if the signal from the carrier or Wi-Fi router is excellent, there are instances wherein poor reception can affect its performance.
Another possible factor could be a faulty SIM card, which can be replaced with a new one from the network provider. Users can likewise boot the phone in safe mode to see if the problem persists. Just in case this resolves it, there is likelihood that an app is a culprit. The final step is to attempt a factory reset and if it still does not work, then a warranty claim could be in order to replace the faulty Google Pixel 3 or 3 XL.
